9:48 PM

9:48 PM

9:48 PM

Course History

2023 Case Study

An Information Hub with multi-angle about Course for Course Registration

During the course registration process, students often face anxiety due to the difficulty of finding helpful course information. Our team began designed a centralized hub along with a reimagined course review framework to make insights and objective information more accessible. I independently refined the final design scope to ensure the information was clearer and easier to navigate.

Course History

2023 Case Study

An Information Hub with multi-angle about Course for Course Registration

During the course registration process, students often face anxiety due to the difficulty of finding helpful course information. Our team began designed a centralized hub along with a reimagined course review framework to make insights and objective information more accessible. I independently refined the final design scope to ensure the information was clearer and easier to navigate.

Course History

2023 Case Study

An Information Hub with multi-angle about Course for Course Registration

During the course registration process, students often face anxiety due to the difficulty of finding helpful course information. Our team began designed a centralized hub along with a reimagined course review framework to make insights and objective information more accessible. I independently refined the final design scope to ensure the information was clearer and easier to navigate.

Team

3 UX Designers

Role

UX Designer

UX Researcher

Tool

Figma

Photoshop

Duration

5 Weeks

Context
Context
Context

The course catalog is the main official source for course information, but it provides general, surface-level information.

The New School Course Catalog

Probelm
Probelm
Probelm

Students often struggle with uncertainty and anxiety during course registration, resulting in frequent course withdrawals and unsatisfying academic experiences.

Our research findings uncovered 3 main causes behind students’ uncertainty and dissatisfaction.

Scattered Information and Low Accessibility

Fragmented course info across platforms leaves students rushing to gather details before registration closes.

Scattered Information and Low Accessibility

Fragmented course info across platforms leaves students rushing to gather details before registration closes.

Scattered Information and Low Accessibility

Fragmented course info across platforms leaves students rushing to gather details before registration closes.

Information Lacks Depth and Reliability

Students can mostly find vague course descriptions or subjective reviews, making it difficult to get reliable insights.

Information Lacks Depth and Reliability

Students can mostly find vague course descriptions or subjective reviews, making it difficult to get reliable insights.

Information Lacks Depth and Reliability

Students can mostly find vague course descriptions or subjective reviews, making it difficult to get reliable insights.

Lack of a Centralized System for Course Data

Course materials aren’t well kept when faculty change, making resources inconsistent and hard to find.

Lack of a Centralized System for Course Data

Course materials aren’t well kept when faculty change, making resources inconsistent and hard to find.

Lack of a Centralized System for Course Data

Course materials aren’t well kept when faculty change, making resources inconsistent and hard to find.

The issue lies in the lack of a centralized, transparent system for managing course information, causing confusion, inefficiency, and unequal access for students.

Through journey mapping, we discovered that what seemed like a registration problem actually affects the entire learning experience, from preparation to engagement.

Design Goal
Design Goal
Design Goal

Centralized course hub featuring an innovative review system that surpasses traditional feedback and drives continuous improvement.

All in one information hub of past course information for easier access
Multi perspective and netural information for better decision making.
Unify fragmented course information through a consistent, structured content system.
Design Solutions
Design Solutions
Design Solutions

All in one hub for course information,

Timely and multiple perspectives from 4 key sections

Other Features
Other Features
Other Features

_

Research
Research
Research
SURVEY

We began with a survey of 46 valid responses to understand what factors students value most when making course decisions and how accessible each of these factors is.

Students face a dilemma: the easily accessible information lacks depth, while the insightful course resources are hard to find and time-consuming to access.

INTERVIEW

Following the survey, we conducted interviews with 5 students and 2 faculty members to identify pain points and uncover deeper needs within the registration process.

Easier access and systematic management

  • Switching between multiple platforms to find and filter course information, making the registration process slow and frustrating.

Easier access and systematic management

  • Switching between multiple platforms to find and filter course information, making the registration process slow and frustrating.

Easier access and systematic management

  • Switching between multiple platforms to find and filter course information, making the registration process slow and frustrating.

Need for less biased, more comprehensive, and updated information

  • Balanced and Constructive Feedback: Students seek reliable information for decision-making, while faculty need actionable feedback less affected by bias.

  • Multiple Perspectives: They value diverse insights like skills, workload, and experience to build a fuller understanding of each course.

  • Timely Information: Up-to-date details are essential as courses and instructors change frequently.

Need for less biased, more comprehensive, and updated information

  • Balanced and Constructive Feedback: Students seek reliable information for decision-making, while faculty need actionable feedback less affected by bias.

  • Multiple Perspectives: They value diverse insights like skills, workload, and experience to build a fuller understanding of each course.

  • Timely Information: Up-to-date details are essential as courses and instructors change frequently.

Need for less biased, more comprehensive, and updated information

  • Balanced and Constructive Feedback: Students seek reliable information for decision-making, while faculty need actionable feedback less affected by bias.

  • Multiple Perspectives: They value diverse insights like skills, workload, and experience to build a fuller understanding of each course.

  • Timely Information: Up-to-date details are essential as courses and instructors change frequently.

Past course materials are more valuable than reviews

  • For students, past syllabi and student work clarify the learning experience and expected skill outcomes.

  • For faculty, these materials help showcase courses to future students and guide new instructors in designing their syllabi and teaching plans.

Past course materials are more valuable than reviews

  • For students, past syllabi and student work clarify the learning experience and expected skill outcomes.

  • For faculty, these materials help showcase courses to future students and guide new instructors in designing their syllabi and teaching plans.

Past course materials are more valuable than reviews

  • For students, past syllabi and student work clarify the learning experience and expected skill outcomes.

  • For faculty, these materials help showcase courses to future students and guide new instructors in designing their syllabi and teaching plans.

COMPETITORS ANALYSIS

The internal school platform’s format proved more effective and aligned better with what users are looking for.

Easier access and navigation
Easier access and navigation
Easier access and navigation
More trustworthy content
More trustworthy content
More trustworthy content
Stronger data privacy.
Stronger data privacy.
Stronger data privacy.
But conventional review formats can be generalized and biased at times

  • Numeric ratings vary by individual perception and can be misleading with limited responses.

  • Lacking actionable feedback, making it difficult for instructors to improve course design.

Ideation
Ideation
Ideation

We started with HMW and affinity map to sort the key problems we are going to solve and brain storm all the possibilities.

How might we improve access to credible and timely course information, helping students make informed and confident decisions during registration?

Through analysis and prioritization, we defined four main sections that cover the majority of user needs.

A centralized course hub that helps students access diverse insights and fosters constructive feedback for continuous improvement.

Past students work

Comprehend what skills can be learnt intuitively.

Past students work

Comprehend what skills can be learnt intuitively.

Past students work

Comprehend what skills can be learnt intuitively.

Syllabus

For holistic understanding the workload and strcture.

Syllabus

For holistic understanding the workload and strcture.

Syllabus

For holistic understanding the workload and strcture.

Reviews

Understanding the real learning experince and teaching quality.

Reviews

Understanding the real learning experince and teaching quality.

Reviews

Understanding the real learning experince and teaching quality.

Past students info

Save more time for students who want to reach out or connect.

Past students info

Save more time for students who want to reach out or connect.

Past students info

Save more time for students who want to reach out or connect.

Iterations
Iterations
Iterations
Key Iteration 1: Landing Page
Key Iteration 1: Landing Page
Key Iteration 1: Landing Page

Smooth the navigation flow to allow user land to the information they need faster and more intuitively.

Phase 1
Phase 2
Phase 3
Phase 1
Phase 2
Phase 3
Phase 1
Phase 2
Phase 3
Key Iteration 2: Course Review Section
Key Iteration 2: Course Review Section
Key Iteration 2: Course Review Section

A new framework that minimizes bias and provides continuous, constructive insights for both students and faculty, helping optimize the course and learning experience over time.

NEW REVIEW FRAMEWORK
Positive natural language + Voted number

Minimizes negative impact on professors and bias while offering context-rich feedback.

Phase 1
Phase 1
Phase 1
Interface
IA
Interface
IA
Interface
IA
USER FEEDBACK

Prototype B required less clicks and access to information faster.

Showing all content at once caused information overload.

Phase 2
Phase 2
Phase 2

Slider format to reduce information overload.

Only 3 reviews are shown at once per section, reducing visual clutter and improving focus.

Design Systems
Design Systems
Design Systems
Reflection
Reflection
Reflection
Thinking out of the box

We approached the problem from a systems perspective and challenged the traditional rating model. Instead of focusing on what went wrong, we reframed feedback to highlight what can be improved, shifting from metrics to meaningful, forward-looking insights.

Thinking out of the box

We approached the problem from a systems perspective and challenged the traditional rating model. Instead of focusing on what went wrong, we reframed feedback to highlight what can be improved, shifting from metrics to meaningful, forward-looking insights.

Thinking out of the box

We approached the problem from a systems perspective and challenged the traditional rating model. Instead of focusing on what went wrong, we reframed feedback to highlight what can be improved, shifting from metrics to meaningful, forward-looking insights.

Real world has more limitations

Designing a great user experience isn’t enough, real-world constraints like policy, labor, and institutional processes shape what’s possible.

Real world has more limitations

Designing a great user experience isn’t enough, real-world constraints like policy, labor, and institutional processes shape what’s possible.

Real world has more limitations

Designing a great user experience isn’t enough, real-world constraints like policy, labor, and institutional processes shape what’s possible.

Future improvement

Because our interviews focused on art and design students, the features are tailored to their needs. Moving forward, we’ll need to adapt the system to support a wider range of majors.

Future improvement

Because our interviews focused on art and design students, the features are tailored to their needs. Moving forward, we’ll need to adapt the system to support a wider range of majors.

Future improvement

Because our interviews focused on art and design students, the features are tailored to their needs. Moving forward, we’ll need to adapt the system to support a wider range of majors.

Previous Project

Next Project

Previous Project

Next Project

Previous Project

Next Project

©2025 Yiting Wang

yitingw.design@gmail.com

©2025 Yiting Wang

yitingw.design@gmail.com

©2025 Yiting Wang

yitingw.design@gmail.com